BUILDING MATERIALS, TIMBER & DIY
  • St Johns Road | Cattedown | Plymouth | PL4 0PA | Tel: 01752 266390

Frequently Asked Questions

When will my order be delivered?

 

Do Totems prices include VAT?

 

Are Totems prices the same in store and on the website?

 

Will I be contacted before delivery?

 

Will you bring the items into my house?

 

Do I need to help the driver?

 

How is my order being delivered if not on your own transport?

 

 

 

When will my order be delivered?

 

We will aim to deliver your order within 48hrs of your order date. However during busy times this my extend but you will be contacted by email with a delivery date.

 

We deliver between 8.30am & 5.30pm, if you phone after 4.00pm the day before we can give you an estimate on the time you should receive your order.

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Do Totems prices include VAT?

 

Yes, all of our prices include VAT.

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Are Totems prices the same in store and on the website?

 

Yes, all of our prices and offers are the same in store and on the website.

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Will I be contacted before delivery?

 

Yes you will be emailed with a delivery date or to confirm your requested delivery instructions.

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Will you bring the items into my house?

 

We will not bring goods in to a domestic property, we will deliver to the nearest safe point from our vehicle. Movement from there is your responsibility.

PLEASE NOTE: We only offer a kerbside delivery service. However we will endeavour to put the items where you want them but this is at drivers discretion and with in the reach of any mechanical off load system on the vehicle.

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Do I need to help the driver?

 

As a rule the driver is by himself so a helping hand would be great with heavy items, if this is not possible please let us know before delivery so we can arrange a second person.

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How is my order being delivered if not on your own transport?

 

We use a next working day parcel courier, so we can only deliver items under 1.5mtr in lenght and up to 25kg. If no one is in a card will be left to rearrange delivery.

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